Script error...

[Nik_SpeakerToCats]

I have an 'Aid Call' system, with a pendant to cue base-station to auto-dial call-centre and summon help. There's also a button hung within short-crawl reach of bottom of stairs, my most likely location for a crash-landing...

Well, a year or two back, the company, seeing that Virgin Media (VM), my ISP and land-line phone provider, was progressively shifting to VOIP, upgraded my base-station to 'compatible'.

A few months ago, VM sent a VOIP adaptor for my cable-modem.

Then the 'Aid-Call' people asked if the VOIP connection worked: Yeah, too right I'd tested it !!
And, yes, I'd got a small UPS to keep the VOIP alive through outages...

Happens people have since reported some problems with VOIP, despite both ends being 'compatible'.
Base-station re-configure required, adding a few more wait-stages lest VOIP time-out.
Or vice-versa ?? Whatever...

Robot menu talked me through getting the back off base-station, entering a bunch of numeric option codes.

D'uh, not only were those codes not recognised, the key-pad did not respond !!

Too right I tested the pendant !!

Anyhow, I told the call centre it was a test-call, explained the robot menu failure, asked them to relay this successful test to their tech team: As the 'Help' button still worked, issue was 'less urgent' than perhaps initially flagged.

Such assurance, consideration was much appreciated !!

So, today, a tech rang. Took us about ten seconds to discover the robot-menu instructions had missed a crucial factor in the reprogramming: The numeric codes had to be preceded / closed by '*' or '#' as appropriate.

Oops.

Have we a 'Smilie' for 'Mailed-Fist Face-Palm' ?? Seems not...

Happens this discovery would probably solve a stack of out-standing 'WTF-grade' queries...
( This month's 'Clear Up' rate will have shifted kindly !!)

Anyhow, with that mission-kill issue resolved, rest went okay.
We also traded a few tales of tech mishap and mayhem...

And, yes, as directed, I tested the pendant system, to be sure, to be really sure, to be 'Murphy Mode' sure...